You can place an order directly on our website. Simply choose your bouquet or arrangement, select size and display options (vase or signature wrap), card note and check out. Fill out your delivery date/time and instructions. At this time, we only deliver within 20 miles of North Hollywood, CA 91601.

Absolutely! We specialize in bespoke floral designs. Share your preferences for flowers, color palettes, or themes, and we’ll create something stunning just for you. Just fill out the form here.

For large events like weddings or corporate gatherings, we recommend booking 4–6 weeks in advance. For smaller events at least 2 weeks is preferred. For bouquets, we have next-day availability unless there's a special flower request.

Yes! You can include a personalized note during checkout. Add-ons like chocolates, crystals, tea or gift boxes can also be requested with an additional charge but may take longer to deliver since it's custom. If add-ons are requested, we will charge the difference or update your order to reflect your new purchase.

Our standard delivery is next-day, but same-day delivery may be available upon request for an additional fee depending on flower availability.

If no one is available, we’ll leave the arrangement in a safe location or follow your delivery notes. For redelivery requests, additional fees may apply.

Yes! For all flower deliveries we send a photo of your arrangement before delivery to ensure it meets your expectations. Please respond promptly if there are any requests. Upon rare request of a substitution, please note that your order will be delayed for delivery till next day.

We design stunning florals for weddings, corporate events, private celebrations, and seasonal gatherings.

You can schedule a complimentary consultation here. Or, if you prefer, skip the consultation and email us your event details at esmee@thehanako.com.

We’ll do our best to accommodate your budget while delivering a beautiful, bespoke design tailored to your needs.

Flowers are seasonal, and availability may vary. If a specific bloom is unavailable, we’ll substitute it with a similar flower of equal or greater value to maintain the style and color palette.

All sales are final due to the perishable nature of flowers. If you experience any issues, please contact us within 24 hours with a photo of the arrangement, and we’ll make it right with store credit or an appropriate resolution. Proper care of the flowers is required, and it is the recipient's responsibility to follow the care instructions provided.

Each order comes with a care guide and a flower food packet. To ensure longevity:

• Trim the stems at an angle.
• Place the flowers in clean, fresh water.
• Keep them out of direct sunlight, drafts, and heat sources.

Yes! All vases included with your arrangements are reusable and designed to complement any space beautifully.